Frequently Asked Questions
Are you a black-owned business?
Yes, we are! We are a 100% black-owned, small business, launched in 2017 by a Mom and her 7-year old daughter.
Can you tell me more about the Princess Characters?
Sure! Meet Princesses Olivia and Piper...two cousins who embark on a set of whimsical journeys of self-discovery after Olivia questions the beauty of her skin tone and hair texture.
What is your Return Policy?
You have seven (7) calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If seven (7) calendar days have gone by since delivery of purchase, unfortunately we can’t offer you a refund or exchange.
* Gift cards
* Customized and/or Personalized Merchandise (unless damaged or incorrect, upon receipt)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email, with your order number in the subject line to: email@example.com and send your item to: 2440 Wisteria Dr. SW, Unit 1490, SNELLVILLE, GA, 30078, United States.
To return your product, you should mail your product to: 2440 Wisteria Dr. SW, Unit 1490, SNELLVILLE, GA, 30078, United States.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
What is the #PinkBagSquad, and how do I join?
The #PinkBagSquad is our community of Princesses who represent the self-affirming values and missions Pretty POM promotes and follows, by modeling self-positivity and encouraging other little girls who look like them to do the same!
Do you have a physical store location?
Currently, we manage our entire business via our online platform! While we don't have a physical location you can visit. Our operations are based in the Atlanta, Georgia area!